Top 12 Companies That Hire Work From Home Online Tech Support
Updated on: by Olivia
Do you have a knack for fixing technical problems? If troubleshooting is what you do, now you can do it from the comfort of your own home.
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Instead of wasting long hours in an office, you can work when you want, where you want and how you want explaining technical issues in everyday issues.
You can find a real career in working at home online as a technical support person.
How to Land an IT Support Job
Ok, so you want to get IT support jobs working from home, but don’t know where to start. First, even though it may seem like it, IT is not rocket science.
In fact, even those with no to minimal experience can land an IT support job. According to statistics, IT jobs will continue to grow 22% through 2020.
This means there is a good chance you can score a good paying IT job. However, it never hurts to be prepared.
Here are some tips on how to land an IT support job:
Know your stuff
You will need to know computers, but you don’t need a secondary degree. So, as long as you know what you are doing, you are good to go.
If you want to move up the ladder, a degree in computer science or something similar would help get you there.
However, a CompTIA + certification will get you pretty far in the IT field. You will get a great foundation for technology and customer service.
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Other highly valued certification programs in the IT world include the following:
Not only are certifications less time consuming and costly, but they tend to be more up
to date than colleges or universities.
Show What You Know
As a technical support person, you need to be able to explain things quickly and simply to people needing help. There will be a ton of applicants with certifications and experience.
Therefore, you will want to stand out in the crowd. Do it by making your resume straightforward and to the point.
Use your transferable skills. If you worked on cars at a shop, but could diagnose a problem in 10 minutes, you will show that you work well under pressure.
Consider a Portfolio
Portfolios are a great tool to showing you know what you are doing. If you have built your own computer, did an electronics DIY video, or created a few apps, you need to document it.
Even if those skills were just for fun, take pictures, document your work, and showcase it in an online portfolio.
Now, you aren’t just talking about what you can do, you are showing what you can do.
Work at Home IT Support Jobs
Once you have some certifications under your belt, a resume complete, and your portfolio ready to go, it is time to start your career from home.
Here are the top companies that hire IT support to work from home:
Accolade support hires independent contractors to work at home providing customer support over the phone.
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As an independent contractor, you will be responsible for customer service, sales, and technical support for some of the biggest brands in the world.
Advise Tech is currently looking for an experienced IT tech. You must have server experience as well as a minimum of 10 years in the field and in help/desk exposure.
If you don’t meet the level of expertise that Advise Tech requires, you can always start out as a telemarketer dedicating 2-6 hours per week and work your way up the ladder.
If you love Apple products and already help others with their technical issues, you will love working for Apple@Home. You will need 2 years technical experience.
Not only is it a great work at home opportunity, but Apple@Home will train you on Apple technologies and pay you for it.
Another great aspect of working for Apple is the robust benefits package. Even as a part-time IT support agent, you still get great benefits like paid time away, product discounts, and career growth.
Computerassistant.com is a database that allows potential clients to find you and hire you for work. This is a place to find job opportunities that meet your skill sets.
Once you create a profile, you can browse available jobs and bid on them with your preferred hourly rate.
Your profile is a great place to show what you know and showcase your portfolio. Remember, the more you stand out, the more jobs you will snatch.
Best Buy also offers work from home IT jobs through the Geek Squad Program. You will need to be available to work 35 hours per week.
Schedules tend to change from week to week with Geek Squad, so if you have a more flexible schedule, you may make the best candidate.
As a member of the Geek Squad, you will provide customers technical support both online and over the phone.
From health care and education to IT solutions, Kelly services offers a variety of call services for businesses around the globe.
If you are knowledgeable of today’ most common technology tools such as smartphones, computers, and tablets, you can work from home with Kelly Services.
You get paid weekly and have the potential to earn bonuses and career advancement opportunities.
Headquartered in Lowell, MA, PlumChoice is comprised of employees and technical support staff who have the choice to work remotely or at their headquarters.
As part of the technical support staff for PlumChoice, you will be responsible for helping clients in the following ways:
- Remove viruses
- Troubleshoot problems
- Synch devices
- Restore computer crashes
You will need to know how to use the Windows operating system as well as be certified in MCP, CCNA, MCSE, and CCNP.
Support.com offers cloud-based software solutions to companies and individuals. There are two IT jobs you can choose from: remote service technician and personal technology expert.
As a remote service technician, you would help businesses or individuals set up wireless connections and networks.
As a personal technology expert, you would help with connections and networks as well as help with virus removal, troubleshooting, and computer crashes. So, you will need more experience.
You will need at least 2 years of experience and certification in MCSE to apply. Depending on your experience, you can make $11-$15 per hour.
Telenetwork has been around since 1993. Working for them will require 25 hours per week. You will be paid as an employee so you won’t have to worry about taxes.
As an employee of Telenetwork, you would be a helpdesk technician and help clients with tasks such as modem resetting, troubleshooting, and computer problems.
Pay is $8 to $11 per hour which isn’t great, but this is a great entry-level job. After training (90 days), you can begin to see pay increases as well.
Teletech is one of the most popular companies when searching for an IT job. This is because this company boasts its work from home opportunities.
With Teletech, you will provide technical support as part of your customer support. Mostly you will answer questions, but will also troubleshoot, create tickets, and escalation.
As an employee for Teletech, you will get paid $8-$10 per hour and must work at least 20 hours per week. Shifts are between 4-6 hours.
Once you get the job, you will need to go through training and download their software onto your computer. You won’t be able to use a MAC.
Do you have multi-talents? If so, you can find various job opportunities at Transcom including IT support.
Transcom provides customer service as well as tech support to all of their clients. You will handle customer questions primarily by phone.
If you are just starting out with your IT support career, Transcom only requires 6-months of customer service experience. So, it makes for a great entry level position.
You will need to take 3 tests so Transcom can figure out where your skills and talents lie then you will be scheduled a phone interview.
Whether you are entry level or an experienced IT agent, Xerox offers several work at home positions for entry-level to managerial.
As a tech support agent, you will need to be knowledgeable in repairing hardware, software, and networking products.
They prefer a college degree, but you only need a high school diploma to apply.
Other Ways to Find Remote IT Jobs
If none of these companies seem like a good fit for you, you can always search for work at home IT jobs on various job platforms.
My favorite platforms to find work at home jobs are:
- Flexjobs: Flexjobs is a platform just for remote and flexible positions. You can find a plethora of technical support positions available.
- Indeed: Indeed is another great platform to find any and all jobs. Search technical support, remote jobs.
- LinkedIn: Connect with companies, brands, and businesses who need technical support on LinkedIn. Not only is it a great place to find jobs, but it is a great way to show off your skills.
Become an Entrepreneur
Of course, if you are tech savvy, you don’t have to settle for working for a company. Instead, start your own company.
Facebook groups and the marketplace are a great way to get out your services and help local people with their IT problems.
Here are some ways you can become your own entrepreneur:
Start a how to blog
If you have a knack for writing and can easily explain things with the power of words, you could start a blog to show others how to do what you do.
Bloggers get paid through affiliate links, sponsored posts, and Google Adsense. This is a great way to make residual income.
Start a Youtube Channel
Another way to make residual income is by becoming a youtuber. You can publish great videos showing how to troubleshoot problems, get rid of viruses, or fix a smartphone.
Youtubers get paid in much the same way as bloggers except instead of writing, you are creating visuals.
Sell your Services
If you like working with your hands, you can use Facebook groups, Craigslist, or a free website to market your services.
Start by figuring out what you would want to help people fix then write up a services and pricing page.
Do you want to work from home as a tech support agent?
What are you waiting for? Get started on your new career at home, today!
Do you know of any other companies hiring tech support agents?
We would love to add to our list. Share your sources with us in the comments below!
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